Privacy Policy
This policy explains how Suyu Mall collects, uses, discloses, and safeguards personal data when users create an account, place orders, use merchant features, and interact with in-app content or communication surfaces.
We may collect information you provide directly, including display name, email address, phone number, profile image, delivery address, merchant details, payment-related details needed to confirm an order, and selected privacy or notification settings.
When you use the service, we may record order history, cart contents, applied coupons, order-related conversations, follows, content interactions, support reports, and technical information that helps keep the service secure, such as login time, app version, and approximate device details.
We use data to operate the core service, including account creation, identity verification, order processing, merchant-customer coordination, payment support, order status notifications, fraud prevention, product improvement, and customer support responses.
We may disclose data as necessary to merchants you transact with, payment service providers, cloud and analytics vendors, and lawful authorities when required. Any disclosure should be limited to the relevant service purpose or legal obligation.
Some information, such as display name, profile image, posts, videos, or merchant details, may be visible according to the privacy settings a user chooses. If content is published publicly, other people may be able to access, share, or store it.
We retain information for as long as reasonably necessary to provide the service, maintain accounting records, review transactions, protect security, manage disputes, and comply with applicable legal obligations. Some data may remain in a restricted form after account deletion requests.
Users may request access to, correction of, updates to, or deletion of certain data through available settings or by contacting support. Account deletion requests may be reviewed against unresolved orders or legal obligations.
We use reasonable measures to protect data from unauthorized access, use, or disclosure. No platform can guarantee complete security at all times, so users should maintain a strong password and keep sign-in credentials private.
Questions about this policy or data-related rights may be sent to support@suyumall.com.